PAYMENT, REFUND & CANCELLATION POLICY

Refund Policy

RyGas ltd operate a no refund policy in general. However should there be any complaint in regards to the quality of our workmanship/products supplied, you can follow our complaints procedure below.  The company will follow the appropriate steps  in order to try and resolve your query in a timely and fair manner. This may result in a refund at the companies discretion, should it be found appropriate in that instance.

Complaints Procedure

In the event of wanting to raise a formal complaint to ensure it gets to the correct person you should follow our below complaints procedure

(a) You must contact the company in writing addressing it as a complaint within 14 days of the works in question being carried out, so we can investigate your concern. This is unless you are contacting us in relation to a defect of work you believe is covered under our workmanship warranty (information can be found in our workmanship warranty section) which would be after 14 Days

(b) You can address your letter to Ryan O’Sullivan and to the contact details provided at the bottom of our T&C’s

(c) RyGas Limited. will contact you within 7 working days to confirm receipt of your complaint and start investigation. These next steps of investigation will vary based on the type of complaint we may need to arrange access to view the work in question, or to gain any further information relating to your concern from any parties involved. 

(d) After investigations have been made RyGas Limited. will aim to respond within a further 7 working days. This will be a written response in which we will outline our findings and try to conclude our resolution of the matter.

(e) Our complaints procedure is subject to these T&C’s

(f) If you are not satisfied with our final response – you may see below on Dispute resolution services available. Where you accept our final response to any complaint, this signifies our satisfaction with the outcome and therefore is not to be taken any further. Should the customer then take this further to any third party, either by way of legal proceedings or review. Rygas Limited reserves the right to hold you liable for any costs associated in relation to admin, loss or earnings or defamation to the business.

This Contract is subject to the applicable laws of England, Wales, Scotland and Northern Ireland and subject to the agreement of the parties to attempt to resolve a dispute through alternative dispute resolution, the courts of England and Wales shall have exclusive jurisdiction to hear any dispute arising from this Contract.

 

In the event of an unresolvable issue, You can refer Your case to a nominated alternative dispute resolution provider of your choice such as

 

TrustMark Dispute Resolution

· Offers mediation and conciliation. · Website: www.trustmark.org.uk

 

Which Trusted Traders

· Offers mediation and conciliation. · https://trustedtraders.which.co.uk/

 

However, where your dispute relates to renewables installed by Rygas ltd you may refer your dispute to

 

HIES,

Address: Centurion House, Leyland Business Park, Centurion Way, Farington, Leyland, PR25 3GR

Telephone: 0330 335 3354 Email: [email protected]

 

 The parties agree that, in the event of a dispute, We will exclusively attempt to resolve the dispute through using HIES’s alternative dispute resolution services.

 

 If we are unable to resolve the dispute through mediation, the complaint can be referred to The Dispute Resolution Ombudsman, who is entirely independent of HIES.

 

 If any court, ombudsman or any other competent authority decides that any aspect of any term of this Contract is invalid or unenforceable, that aspect of that term shall be severed from the Contract and

 

Cancellation Policy

 

Reactive or Planned Maintenance 

RyGas ltd have a 24hour cancellation policy, taking into account our office opening hours Mon-Fri (8am-5pm) Sat (8-4pm)  . Any notifications of cancelled appointments must be made during normal working hours and confirmed via email or writing if you cannot reach our team. This  relates to any booking made with a verbal or written contract in which rates apply. This relates to no access upon arrival and or cancelled appointments within less than 24 hours. RyGas reserves the right to charge 50% Of the quoted/estimated labour cost. In the instance you have been provided an estimated hourly rate we would charge 50% of the estimated time allocated. We would also charge in full for any parts ordered if they are non-returnable, or reserve the right to charge up to 30% restocking fee if returnable (Whatever applies).

Estimated/Quoted Works / Contracted Works 

Please refer to the T&C’s provided with your estimate, quote or contract agreement. Should these not be present our General T&C’s will override these. These can be found on our website. 

Payment Terms 

RyGas ltd will require a payment method to secure a booking. This is due to the nature of the business operations in which we must ensure that time/materials/travel where applicable are going to be paid as agreed after attending, as unlike an in house service you are not always there to pay for services. However nothing will be charged until works are complete and the invoice has been sent.

RyGas ltd will require a deposit for some types of works. This includes for a 50% deposit for some larger installations to cover materials and time allocated, you will be notified about this before booking and any final payments will be due on completion. Some parts fitting works will require a payment for the part/materials up front if they are special order or of large value.

RyGas ltd accept all major debit and credit cards except American Express. RyGas ltd work in partnership with Stripe to bring you secure payment facilities.