Our current customer satisfaction rating.
(Based on our in house feedback tool)
We have over 2000 reviews on independent review sites such as Checkatrade and Trustatrader.
Friendly professional service with regards to boiler call-out. Thank you
We had James come round for an emergency heating issue. Brilliant all round. Very friendly! Offered to use boot covers and was considerate of the property. Explained everything to use I a really clear way! We felt he was honest. Will 100% use again!
The engineer, Jamie, was polite, professional and efficient. Really helpful, on time, completed work, great manner. Would definitely recommend Ry and Jamie.
Ry were punctual, professional and completed both the boiler and cooker safety checks in the agreed time. I recommend their service.
RY were very helpful and efficient. They turned up and sourced the leak and repaired it.
Quick, polite, professional.
Excellent service from the first call with the receptionist, the engineer Tom and the gas fitter Billy. Everything explained and up and running the same day. No mess and everyone polite, professional and helpful. Can't fault them.
The job was for the trace and fix of a leak and we were worried that it would be a huge job of ripping up bathroom tiles, but luckily Paul was able to identify where the leak was coming from, by taking off the bathroom panel, advise on the issue and fixed it within two hours - much to our relief. He was friendly, worked quickly and cleaned up afterwards - really happy to have contacted Ry Group and would do so again!
Easy to arrange a plumber. Stephanie was polite and helpful over email and the phone.James the plumber was very friendly and knowledgeable, identifying the source of the leak quickly.Unfortunately it was too late in the day to repair said leak. Hoping Ry can return asap.
Excellent service from all staff. Very knowledgeable engineer, friendly and willing to explain what he was doing and end result. Left working area spotless. Would definitely recommend
Mathew(plumber)arrived promptly, was very pleasant, efficient & knowledgeable. A fantastic job, well done.The bill was expensive though. Having said that, I was very pleased with the entire process. To reiterate. Mathew is a credit & asset to your organisation!
This is now the 2nd time I have used this South London based Gas engineers group. I had seen the bright Orange vans and had decided to give them a try as BG were getting too expensive.They are always polite and helful right from the first call into the office to book in the gas engineer, through to the troubleshooting and rectifying the fault.
Prompt and helpful service from Tyrone who arrived on time and was great to deal with. Would definitely use RyGas again..
Ryan, the owner of this company, was extremely knowledgable, polite and the service his company offered was excellent and prompt.
Ry Group were recommended to me after a previous bathroom fitter left me with two major issues. They have done an amazing job. Communication is good. The engineer that came was friendly, courteous, tidy and always on time. I wouldn't hesitate to use this company again and recommend them to others.
I have used Ry for several years and have always found their engineers to be professional, courteous and knowledgable. Would recommend them.
Really good service. Reasonable price, good communication and they resolved our leaky pressure valve very quickly with no mess and a really nice plumber who came exactly when he said he would
Third time using RY Group.Re position of radiators excellent job doneHighly recommended companyMany Thanks
I have used RyGas several times, & they are always excellent. Very efficient for bookings & invoicing, & very friendly & skilled workers.
Boiler error; condense pipe blockage. Profesional puntual quick response. Great job
No complaints about the quality of work, tidiness, punctuality etc. but there were some negatives. In particular (1) RyGas reserve the right to charge a 50% cancellation charge if you do not cancel within 24 hours, however they only notified me of the planned arrival time of the engineer at 7PM the evening before via email which was less than 24 hours from the appointment time; (2) I was charged significantly more than quoted for the job, which was disappointing given that the engineer didn't know how to do the job initially and needed to "phone a friend" to figure out what to do, so claiming the job took longer than expected seems unreasonable - I resent paying for someone to learn on the job; (3) the engineer took away the old tap without asking what I wanted to do with this - as it happened it was a new tap which had only been installed as a temporary replacement to the original tap which had broken so I am down £100 on a perfectly good tap and charged 50% more than I expected for a simple job.Uodate: In fairness to Ry group they did contact me after this review was published and credited me back so that I was charged the price originally quoted. I appreciated the response and have uprated accordingly
Thanks for getting to the job so quickly!
Luca De Simone
RyGroup are very efficient and well organised. Their operatives were friendly and knowledgeable, and gave clear advice. The jobs were completed quickly and they cleared up afterwards. I am happy to recommend!
I phoned Rygas at 8:30 a.m. and by 11:30 a.m. the problem had been sorted. Thanks to Tyrone, we had hot water and heating. He was very friendly and did an excellent job.Super efficient!
This is the second time I have used Ry, previously for gas plumbing, this time for central heating electrics and on both occasions their service and workmanship has been excellent.
RyGas saved us once again. Their phone lines are manned by extremely proficient and helpful staff, who immediately put you at ease & do their best to sort out quick appointments / solutions. On this occasion a plumber materialised faster than expected, despite it being a Bank Holiday, & we received the usual courtesey call/s to inform / update us. Operatives always try to work quickly & efficiently & they don't dilly dally to up the charges, which some unreliables unfortunately do. RyGas are reliable. They explain their charges up front and on each visit, we have encountered very personable, well trained and competent staff. I am happy to recommend RyGas to others.
Ryan and his team deserve top marks for their outstanding work on the complete refurbishment of our flat in Richmond.They installed new wiring, plumbing, heating and flooring; fitted a new boiler, bathroom, kitchen, doors and cupboards; in addition they did all the plastering and painting.All the team members were extremely professional, friendly and punctiliously tidy. Ryan’s leadership was highly efficient and enhanced by his proactive ability to suggest practical and creative solutions.Highly recommended – I would certainly call on Ryan and his team again.
Great service had our thermostat fixed quickly and our radiators pumping out heat
I have used Rygas for years and most recently for gas boiler service. Always excellent.
Punctual, polite and got the job done. Thanks.
Ben was great, super easy going, got the job done efficiently! Brilliant customer service and great communication! 🙂
I've used Ry Group for several different tasks in my house. They are always helpful, pleasant and efficient. Would recommend them.
Great service. From initial phone call, Dan G came out, diagnosed the problem and then fixed the leaking pipe. This was all completed within 3 hrs. Dan was very professional and was explaining what he was doing as he was fixing my boiler.Will highly recommend.
Swift and efficient - Trusted Tradesmen they certainly are 👍
Dan was very professional and helpful. The boiler service went well. I would recommend.
A rapid response dealt with efficiently and cleanly by Jamie. No fuss, no drama and would recommend.
Yet again my go to company. Fast efficient and effective service. Respectful and friendly engineers . Knowledgeable and informative. I trust them 100% and they charge fairly and reasonably. One company for all my needs and I will never go elsewhere.
Great service every time. Thank you!
Ry group provided an excellent service installing our thermostat and making the required wiring alterations. The booking process was really easy and they provided very good customer service over the phone. Would highly recommend.
We have used Rygas to manage our plumbing and electrical needs at our two properties for years and have always found them helpful and very friendly.
I always use RyGroup. Highly recommend.
Fix to faulty underfloor heating - professional and courteous throughout with the fault identified and repaired on the first visit. Highly recommended and many thanks.
Dan was very friendly and quickly was able to fix our radiator. While he was around he also offered advice on a few other questions we asked him which was very appreciated. Quick and reliable service, will use again!
Professional team, fast response and reasonable price. Really happy with their service.
Not the cheapest but was able to book an appointment within 2 working days. Engineer arrived on time and able to find the issue efficiently.
5 star definitely recommend and will use again in future jobs required
Repaired my boiler and sewerage drainage pipes. Quick, efficient service, fairly priced, good comms too.
Marvellous job! I am so please I chose Ry Group. They are professional, honest, conscientious, and really know their stuff. Before I found them I just got negative responses from other companies but Ry Group are to be admired and I would honestly recommend them if you are looking for plumbing / gas help in SW London.
Easy to work with. Worked out the problem with me in advance, arrived on time, kept me updated on the work and left everything in order. A good experience and good work.
very good service.
Got a booked in quickly, found the problem and were friendly.
Great customer service.... professional, on time and completed to good standard.
Quick and efficient work done by our plumber. Nothing but positive things to say.
I have used Ry Group for two separate plumbing jobs, over two months. Both times they have been efficient, polite and solved the problem quickly. Highly recommend.
An excellent, professional, prompt, tidy and considerate service, from making arrangements and providing a quote through to carrying out the works exactly as intended and for the price quoted.
Extremely efficient service for blocked drains. Came at agreed time, cleared out the blockage and also cleaned up the manhole and the toilet causing the problems. Very polite and friendly, and happy to show me everything along the way for my own future reference. Very happy
Clear explanation of what the problems are and what the alternatives could be. Quick polite service and transparent pricing.
Arrived promptly, carried out the work with no fuss. Polite and good communications throughout, would use again
Sylwia Marta Biernat-Greedharry
Ry reacted very promptly to my message via check a trade and gave me call. They have send contractor as soon as they could and after we have agreed on price, they have ordered parts and booked for job to be done. Communication was great! Gentleman was very professional and polite, job done quickly and even cleaned 🧹 nicely after. I received mini training, plenty of advice and even help with bleeding my radiator. Would definitely recommend to anyone. 5*
Great customer service, very efficient and high quality work. Thank you
Fast and Reliable, Great service Ry Group Team
Ry attended on Friday 7 Oct. Efficient, professional service and good communication with customers. Plumber turned up very promptly for shower valve installation.
Did a yearly boiler check. Easy to organise the visit on the phone. Engineer arrived on time, was friendly and swift. Satisfied overall, would use them again next year.(disclaimer: they offered a £5 discount if I wrote a review, but didn't specify that the review had to be positive)
Great service - final cost less than original quote due to efficiency of their work - highly recommended!
Staff were polite and courteous when taking my call, and after a brief conversation, suggested an engineer to visit to troubleshoot my problem. I received an email and text the day before the appointment, and the engineer arrived bang on time. He (George) was polite, courteous and professional; he explained his work and his conclusions, and the suggested remedial works. I was advised that a quotation would be emailed to me in due course, and it arrived the day after. The cost of the work was in line with other companies. Overall, a good customer experience.
Great efficient and knowledgable tradesman. Would definitely use again.
Quick and professional. Tidied up after. Good service and easy.
24h service and fast response , i'm happy with service
I hired Ry to do leak tracing and could not be happier with their help. Jamie was professional, knowledgable and got the leak sorted quickly. He clearly explained what the problem was and gave me all the reassurance I needed at a very stressful time. Besides that, Stephanie was very responsive to my emails when arranging everything. All in all a great company.
Just used RY Group to change my tap in the kitchen.Pipes needed changing also. Great job, really helpful & polite plumber and carried out within the hour & cleared up after. Would recommend.
Great service, friendly team. Will definitely use again.
Everyone I dealt with from the initial contact to the plumber Danny who did the work was extremely professional and helpful. I was updated promptly on all activities involved with getting the job done. I would definitely use this company again as well as recommend them to others
I only have good things to say about RYGAS. Great support staff and fantastic staff on-site too. Friendly, knowledgeable, trustworthy and respectful.
Booked a boiler service. Professional, friendly & efficient from initial call to boiler service being carried out. Would highly recommend ++++
Great customer service in booking and setting up the service. The team are friendly, polite and professional. I have used them on a number of occasions now and would recommend them.
Friendly, polite and professional. Very happy with the job done. No mess left. What more could you ask for?
Very friendly and efficient leak fix on a toilet by Danny. Would definitely recommend.
Electrician (Mark G) arrived first thing in the morning. We are very pleased with his speed of work, and the way it was carried out. Very polite. Will use again.
Very good service, came on time, worked quickly efficiently and left everything clean and tidy. professional, high standard of work and very friendly would recommend
Very happy to recommend the RyGroup. We have used their gas and electrical services a few times and they are always on time, professional and do a good job all round.
Quick, reliant ale and efficient. My go to trader to fix any problems of my flat!
Dan the engineer arrived at the arranged time and was polite and friendly. He carried out the boiler service professionally and left the area clean and tidy. Well pleased
I called Ry Group to replace a broken shower with a completely new model. They were quick to respond and booked an appointment within a couple of days. The plumber showed up on time and did an excellent job to replace the shower in about an hour. I will use their services again in the future.
Ry serviced my boiler and did the annual gas safety checks. The engineer was on time, polite and tidy. I've used Ry for many years and would recommend them.
Mark was very knowledgeable and passionate at his job, helped us fix a few LED lights to the ceiling. Would definitely recommend to anyone looking for an electrician
Brilliant service from Ryan, George & the team installing a new boiler system in our loft. Was really impressed with them from quote to completion. Very friendly team, great craftsmanship, and speedy work. I also needed to speak to Ryan out of hours and he was incredibly kind and helpful. Highly recommend them & use 100% use again.
Very prompt, clean, efficient and reasonably priced service. Gas fire and boiler service carried out today.
Happy with service. Very good tradespeople.
Chris did an excellent job, very efficient, friendly and tidied up as well. Would not hesitate to recommend.
I've used this company for 7 years, they installed my boiler at my property and maintained it ever since. Lovely customer service and always reliable. Highly recommend.
Used them for years. Reliable, good at what they do and easy to get hold of.
Organised, punctual and got on with it
Replaced Kitchen tap. Work was done on time and on budget. Plumber was personable and easy to deal with. Recommended
RyGas have consistently helped me with both planned and unplanned works. Although they assisted initially with mainly Electrical issues I have since asked them whenever any plumbing or drains issues arises.
Very good service, knowledgeable and experienced staff. Always clean & tidy and very polite.
Rygas were friendly, knowledgeable, professional and very responsive. They arrived within one hour of calling and diagnosed the water leak within an hour of arrival. Recommended.
Professional service. Replied quickly and arranged a visit for the following day. Great customer service and more than happy to be flexible with timings for visits etc.
Needed an urgent call-out to look at our boiler and the service was quick, friendly, charged as quoted and sorted same-day. Would highly recommend for the fantastic service and friendly team.
I am a regular user of Rygas, I have found the service to be very professional .Rygas respond quickly to my request for any jobs I request to done.I can confidently recommend Rygas.
Great service for an unvented hot water cylinder service!
Excellent service from Ry again. I have used them for many years for various plumbing and electrical issues and have always had a first class experience. I had an electrical issue late Friday night and called the out of hours emergency contact, who went out his way to have an electrician contact me to run through a small issue I had but needed some expertise. I received a call from the engineer within 10 minutes from an extremely helpful man, who took his time to fullt go through my issue and resolve. These kind of gestures show why I have used Ry for so many years and continue to recommend their work and professionalism!
Fantastic service from start to finish! I can't recommend Ry highly enough- they managed the work on my flat brilliantly- tracing and fixing multiple leaks, updating me regularly (I wasn't living in the flat), and were really helpful, understanding, and efficient throughout- thank you so much to Charlotte, Matt, and everyone else!
Such a pleasure dealing with Sarah at Ry. They conducted a Gas Safety and EICR cert for my rental property. Thank you!
Used Ry for my boiler service and gas certificate and they were absolutely brilliant. Exceptional service - on time, professional and really great customer care. Will definitely use them again - so pleased to find a company I can trust to do a great job. Thank you
We recently used Ry to remove and replace a boiler.in our flat. The whole process was excellent from start to finish. The team were punctual, polite, tidy and professional. I received a phone call on the day and after the work was completed to check I was happy with the work. I would highly recommend Jason and his team, they were excellent.
Have personally used Ry for several maintenance issues ranging from drainage to electrical and they have always attended promptly. The tradesmen are always friendly, professional, the problem fixed and all at a reasonable cost.
Ry has undertaken many, many projects with us. The experience between our companies has meant I can take on anything I am not familiar with and request Ry to undertake a lot of other work on literally anything els within the building industry. It has meant hundreds of happy clients throughout London and Surrey. Thanks Ryteam for your rapid responses and issues being resolved.
We have used them to service our Worcester Bosch boiler and for plumbing and guttering works.Every person at that company we have dealt with has been really good. office staff are polite and efficient. the engineers arrive right on time and are fully prepared for the job, know their stuff and do the work to a high standard. can't recommend them enough
I highly recommend Rgygas; their staff behind the scenes and their contractors have proved to be very professional, courteous and experienced. Happy to recommend them.
Used Rygas a number of times now and they’ve always done great work (the most important bit when it comes to messing with the plumbing in your house!), been quick to respond, friendly and pretty easy to deal with. Will definitely be using them again for future work.
I have used rygas many times and have been impressed with the professionalism of all staff. I would highly recommend their services to all as their work is to very high standards.
I have used Rygas a number of times & have always been impressed by their response time, level of customer service and their competitive pricing. It’s becoming increasingly difficult to find reliable tradesmen who provide any level of service at all so I wouldn’t hesitate to recommend these guys for anything you need!
We have used RyGas for several years with fantastic results after their visit. They are Reliable, professional with great customer care from start to finish. Their pricing is competitive and you receive great value for money. We struggled to find a reliable contractor to help with our many properties until we came across RyGas, RySparks, RyBuild and we haven't used anyone else since. They should change their name to "Ry-Liable"
The guys at RyGas dealt with my issues efficiently and professionally. Would definitely recommend this to other people. A great service all round.
Sorted my shower and tiling out efficiently and with transparency
RyGas installed a boiler/central heating system in my flat. There had previously been nothing in place but two ancient gas heaters that couldn't be used, so it was quite an involved job, starting from scratch. They did a fantastic job from the moment they arrived, kept me informed the whole time and made sure I came home to a nice tidy place each day while the work was going on, and then a nice toastie place when the work was completed! RyGas/RySparks also did several plumbing and electrical jobs for me while the boiler work was going on, as I had a load of things that needed fixing or upgrading. Again, everything was carried out super efficiently and I'm really pleased with it all. I would highly recommend using RyGas. They are professional, friendly and provide an excellent service.
Excellent company. Sorted my plumbing issue quickly. Would recommend.
Great Service and after care. Highly Recommended!!!
Excellent serviceTalked me through what was going on!Fixed my Bolier!I now have hot water!!!The boys were very “consious” about tidying up after themselves.Thank you!
Turned up on time, very courteous, resolved the problem quickly
Have used for a few electrical issues and also a boiler service. Always on time, very responsive and would recommend.
Had a new boiler & power flush. From start to finish, RyGas is clearly a company that takes pride in its customer service. They were professional and on task from start to finish. The cost of the works was competitive and the fitter was absolutely lovely. I didn't even know he was there or had been in my home except for the fact that I had heating downstairs again! There really were no negatives, I was very pleased and would recommend.
Rygas came and gave a quote for replacing a downstairs very old toilet and replacement of taps and a click clack plug hole. We received the quote quickly. We also had asked 2 other companies to come and review. Jason rang up and asked me if I had received the quote. At the time my husband was very hesitant as he was concerned that in replacing this toilet would lead to it jutting out further in a very tight space. Jason reassured me that they would do their best to source a suitable toilet which they did.Frankie came to do the work and did an amazing job, was cheerful, hardworking and conscientious and we are delighted with the finished product!I would also like to thank the office staff for helping to source suitable products. I would have no hesitation in recommending this company. A big thank you!
Extremely professional from start to finish. Electrician was prompt and friendly, made sure we were aware of everything he was doing and raised any issues immediately. Work was carried out to a high standard and he left the place spotless.
The RyGas team is professional, friendly and responsive. Their gas boiler maintenance and service engineers are highly efficient and punctual. A first class operation and a pleasure to deal with.
Called in RyGas to rewire electrics in my property. Service, work and price were excellent. Would highly recommend this company.
Called them out as had an issue with heating. They were quick, clean and most important they sorted out my issue so happy wife and not stressed dad.
Excellent service, the plumber came within half hour of my call and the job was completed within the next hour at a sensible rate. Will be using and recommending there services in the future. Thanks again
I can highly recommend Rygas. Excellent service from start to finish. Professional, On time and good value. They fixed my boiler, and looked at some plumbing work I needed too. Bravo