Our Guarantee
Quality
Workmanship
We provide a quality workmanship promise guarantee of 12 months from our work subject to our T&C’s
Always
Insurance Backed
We ensure we hold fully comprehensive public liability insurance with a minimum of 5 Million cover, along with £250,000 Professional Indemnity Cover
GDPR & PCI
Compliant
Ry adhere to the most recent guidelines to ensure that we remain GDPR compliant and PCI Compliant. This means working with I.T Specialists, Providing Staff Training and Monitoring.
Fair
Complaints Policy
We believe in listening to our customers - we ensure we have a complaints policy and monitoring system. Ensuring that all raised concerns are looked into fairly and dealt with accordingly.
Transparent
Costs
In an industry with many variables, Ry tries to ensure clarity on pricing and rates as much as possible by providing our staff with set systems and procedures when costing our work. Such as rates tables to work within, and authorisation points.
Trusted
Personelle
Our staff regular undertake performance reviews and qualification checks. We also adhere to our own strict recruitment and onboarding process.
Frequently Asked Questions
The answer is no, the only work that will receive a 12 Month Workmanship Warranty is a new installation. If we have attempted a repair on an old product - we cannot provide a guarantee.
The workmanship warranty is to protect our customers from bad workmanship within our control as a business - however we cannot guarantee existing elements or components we do not manufacturer.
We will always try to ensure you are aware of all solutions so you can weigh up if an attempted repair or replacement is most efficient for you. However this can vary and cannot always be pre-empted in all circumstances.
The only time we may cover an attempted repair under warranty is where our complaints procedure has been followed and we feel there was negligence on our part.
For full information take a look at our full T&C's page and Complaints Policy.
Unless specified in writing - it will be down to you to unlock certain product guarantees. This is as then you can register your details with the manufacturer should you ever need - we would end up needing to know thousands of logins and be in the way of any future issues.
However, where specified we may register it for you - such as Boilers - this is as we unlock our special accredited warranty terms.
If you are unsure always check to avoid missing out on any warranty.
